Website privacy policy
This website is operated by lara letting ltd. We take your privacy very seriously therefore we urge to
read this policy very carefully because it contains important information about us and:
the personal information we collect about you, our users
what we do with your information, and
who your information may be shared with
Who we are
lara letting ltd (‘we’ or ‘us’) are a ‘data controller’ for the purposes of the Data Protection Act 1998, (ie
we are responsible for, and control the processing of, your personal information).
Information we collect
a) Personal information you provide to us
We collect the following personal information that you provide to us:
E.g. your name; Robert allan
email address;info@laraletting.co.uk
date of birth; 11111960
telephone number.07983771681
Some examples of when we collect this information include:
E.g. When registering for as a potential tenant
b) Personal information provided by third parties
We may receive information about you from other sources. This information may include:
E.g. Credit information;
Credit references;
Employment information;
Electoral roll information.
We will add this information to the information we hold about you for the following purposes:
E.g. To check customer creditworthiness;
To check for possible fraudulent activity;
To confirm the user’s age and address;
To improve and personalise our service.
c) Sensitive personal information
Sensitive personal information includes any information which relates to the following:
your ethnic origin
your political opinions
your religious beliefs
whether you belong to a trade union
your physical or mental health or condition
your sexual life, and
whether you have committed a criminal offence
We may request that you provide sensitive information, but if we do, we will in every instance explain
why we are requesting it and how we intent to use it. We will only collect your sensitive personal
information with your explicit consent.
Some examples of when we may request sensitive personal information include:
E.g. When applying the customer discount for trade union membership;
When recording accessibility adjustments that may be required for a customer;
When determining a candidate’s suitability to work with children.
d) Personal information you provide about third parties
If you give us information about another person, you confirm that the other person has appointed you
to act on their behalf and agreed that you:
shall consent on their behalf to the processing of their personal data;
shall receive any data protection notices on their behalf;
shall consent on their behalf to the transfer of their personal data abroad; and
shall consent on their behalf to the processing of their sensitive personal data.
e) Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
E.g. quality assurance;
training;
fraud prevention;
compliance.
f) Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access
our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs.
Such technologies can be used to track users’ actions and activities, and
to store information about them. We use these cookies and/or similar technologies on this website.
For example we may use cookies to monitor and/or collect the following information:
E.g. how many times a user visits the website,
which pages a user visits;
traffic data;
location data.
This information helps us to build a profile of our users. Some of this information may be aggregated
or statistical, which means that we will not be able to identify you individually.
You can set your browser not to accept cookies and the websites below tell you how to remove
cookies from your browser. However, some of our website features may not function as a result.
For further information on our use of cookies, please see our Website cookie policy.
For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.
How we use the information we collect
We collect information about our users for the following purposes:
E.g. identify you and manage any accounts you hold with us; process your order; conduct
research, statistical analysis and behavioural analysis; carry out customer profiling and analyse
your purchasing preferences…
Who your information may be shared with
We may share your information with:
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
E.g. other companies in our group;
agents and service providers;
business partners.
Keeping your information secure
We will use technological and organisation measures to keep your information secure. These measures
may include the following examples:
E.g. user account access is controlled by a unique username and password;
all data is stored on secure servers;payment details are encrypted using SSL.
However, while we will use all reasonable efforts to secure your personal data, in using the site you
acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee
the security or integrity of any personal data that are transferred from you or to you via the internet. If
you have any particular concerns about your information, please contact us using the details below.
Transfers of your information out of the EEA
When you provided your personal information, or on occasion when you do so, you agreed that we
may transfer your personal data to the following countries outside the European Economic Area:
E.g. USA;
Canada;
South Africa.
These transfers will be undertaken for the purpose of
E.g. Personal information is sent to our database which is hosted in the USA;
Images uploaded by the user are stored and analysed by the ImageConverterAI API in Canada;
Information is sent to our USA hosted email to notify us when purchases are made.
Rest assured that we will always ensure any transfer is subject to appropriate security measures to
safeguard your personal data.
What rights do you have?
Right to request a copy of your information
You can request a copy of your information which we hold (this is known as a subject access request).
If you would like a copy of some or it, please:
email, call or write to us (using the contact details below)
let us have proof of your identity and address (a copy of your driving licence or passport and a
recent utility or credit card bill), and
let us know the information you want a copy of, including any account or reference numbers, if
you have them
We may ask you to pay a fee before sending this information to you.
Right to correct any mistakes in your information
You can require us to correct any mistakes in your information which we hold free of charge. If you
would like to do this, please: contact us using the contact details below
let us have enough information to identify you (eg account number, user name, registration
details), and
let us know the information that is incorrect and what it should be replaced with
Right to ask us to stop contacting you with direct marketing
You can ask us to stop contacting you for direct marketing purposes. If you would like to do this,
please:
email, call or write to us (using the contact details below)
let us have proof of your identity and address (a copy of your driving licence or passport and a
recent utility or credit card bill), and
let us know what method of contact you are not happy with if you are unhappy with certain
ways of contacting you only (for example, you may be happy for us to contact you by email but
not by telephone)
From time to time we may also have other methods to unsubscribe from any direct marketing
including for example, unsubscribe buttons or web links. If such are offered, please note that there
may be some period after selecting to unsubscribe in which marketing may still be received while your
request is being processed.
Changes to the privacy policy
We may change this privacy policy from time to time. You should check this policy occasionally to
ensure you are aware of the most recent version that will apply each time you access this website.
Contacting us
If you have any questions about this policy or the information we hold about you, please contact us by:
e-mail:
post:
lara letting
bankhouse
1 stirling street
Dundee
dd36pj
, or
telephone: 441382200110
Calls will be answered at the following times:
6
E.g. Monday – Friday: 9am to 5pm;
Saturday – Not Open
Sunday – Not Open;
Bank Holidays – Excluded.
We may record calls for quality and training purposes.